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BearDen Consulting LLC

Contact Center Consultant & Leadership Strength Coach Contact: Clare Huspeni
Work Parker CO Cell Phone: 720-822-6287 Website: www.beardenstrength.com

Biography

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Clare Huspeni is a transformational and passionate trailblazer; continually striving to raise the bar of excellence in critical service, performance areas and individual development.  Considerable corporate experience leading and creating strategies for large-scale contact centers and operations.  Experience in several industries including: financial services, telecommunications, broadband and cable.  Most recently, focusing on innovative technology initiatives, program enhancement and process improvement, to vigorously enhance the client and employee experience.

Clare is a certified Gallup strengths coach; mentoring team members and individuals professionally and personally.  These abilities allow Clare to leverage her coaching expertise to expand her leadership capabilities, engage teams, and advance individual team members and mentees.

Clare earned her Bachelor’s in Communication from the University of Colorado at Boulder and Masters of Business Administration from the University of Denver.

Notes

BearDen Consulting Practice Includes:

The Revolution: Transforming the Client Experience

  • Coaching: Leveraging Strengths
  • Contact Center Disruption: Moving Beyond the Metrics
  • Contact Center Operations Assessment & Enhancement

Multi-channel, “Omni” Strategies:

  • Technology Selection, Execution & Adoption
  • Leveraging Speech/Interaction Analytics; Enterprise Analysis to Individual Assessment

There is a multitude of contact center technology in the marketplace. Are you behind in leveraging new technology or have you purchased technology and are not sure if you are using this to the full potential?  Let our team reduce the confusion and provide an analysis of what opportunities you should be harnessing.

Adoption Strategies: Change management Manage business change with minimal impact to end users and customers

  • Better understand and address performance issues
  • Improve application design to drive efficiencies
  • Ensure smooth migration projects

Effective adoption of new technology — by executives, mid-level managers, other employees, suppliers, vendors and even customers — requires a thorough, relevant strategy for organizational change management. It’s a continuous process, one that requires creating positive expectations before an implementation, building skills during the implementation, and sustaining engagement and motivation after going live.

Leadership & Strengths Coaching

Coaching for a variety of issues across a wide spectrum of industries. No matter what the business is, engaging coaching and development programs are essential in keeping companies agile and competitive.   Individual coaching & mentoring provides an external perspective, focusing on key areas of opportunities.

  • Team and individual development
  • Implementing complex systems with successful shifts
  • Cultural transformation
  • Strategic business coaching